To whom it may concern,
I get repeated spam from http://www.buycheapdrugs.biz which is registered at Gandi. I noticed that Gandi, unlike other domain name providers such as GoDaddy, does not have a policy against the use of spam to advertise domains registered through Gandi.
Legally, you can institute such a policy, and ethically you should. I request that you add language to your terms of service prohibiting the spam-advertising of domains registered with Gandi.
I am a Gandi customer myself, and a satisfied one. However, I do not do business with Internet companies that do not make it a priority to protect the Internet against spam, and so your response to this issue will determine whether I will do business with Gandi in the future.
Reinder Dijkhuis, [email address deleted]
From Gandi to me:
To improve our help desk, we have set up a new interface. From
now, to contact our support please visit the link:
There you will easily find answers to the most fequently asked questions,
in the area you are interested in.
At the end of this research, you will of course be able to contact us by email. An online form will help you to ask your question. Then you will receive our personalized answer.
Our help desk is still free of charge, in english or french languages, and only by email.
Gandi support service
From the link provided in the automated message above:
Cases where Gandi can not act
Gandi is a registrar of domain names. We do not provide any webhosting services nor email accounts, that could be used for spam.
Thus we can not desactivate nor delete a domain name on the only reason that it is used, directly or no directly, to send some spam. Because we can not act as a judge.
However please find below some information that could be useful in two kinds of spam:
When you use the Whois on the domain name that you have found in the spam, you see that the domain name is handled by Gandi:
Gandi is an ICANN accredited registrar, and as such registers domain names on behalf of its customer. Gandi does not provide any webhosting nor email accounts to its customer, but only the registration of the domain name. The use of the domain name is only up to the person who owns the domain, and/or to the contacts of the domain: you can find the details of these persons in the Whois.
Boilerplate above the online form referred to in Gandi’s automated response:
Warning: our email help-desk is restricted to questions which are not
answered in our website, particularly in our Frenquently Asked Questions (FAQ).
Mail to firstname.lastname@example.org bounced.
This will not do. Gandi has no policy against spamvertised domains and has explicitly made itself unavailable to complaints about this. The issue is “answered on their website” and if you find their answer unsatisfactory, tough luck to you.
ROCR is registered with Gandi until 2005. If their policy hasn’t changed by then, I will switch to a domain register that does, even if the other domain registrar is considerably worse in all other respects than this one. Even Network Solutions will do if they cut off spamvertised domains.
Continue reading “Looks like I’ll need another domain hosting provider…”